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Job Title: Operation Manager  
Company: Depechemode   Job type: Management
Location: Lebanon   Date posted: Apr 15, 2019
Salary:   Employee type: Employee
Stock management:

  • Monitor stock levels at various branches and assists in reallocating merchandises according to sales statistics.

  • Manage the quota quantity of each shop and its delivery time in order to optimize the shop stock and to build sales figures without overstocking with coordination with the brand manager.

  • Follow up on stock: inventories, receiving and transfers, stock amendments, update new merchandise, pricelist, discount and returns.

  • Work with the Brand Manager for the reorders; and to follow on local production.

  • Manage the warehouse operation: goods reception, transfers, drivers, tailors…

Operations Management

  • Follow up on Ecommerce execution, procedures and launching.

  • Follow up on IT (hardware) issues and technical problems.

  • Update and improve the software (Navision).

  • Monitor, manage and improve the efficiency of support services between the shops, and the rest of the back-office department.

  • Database management (items creations, purchase orders, retail prices…)

  • Follow up on loyalty Card program: execution and maintenance/ Gift vouchers …

  • Prepare and update company procedures & policies of all departments including retail

  • Follow up on local production orders, payment and delivery

Accounting and Finance Management

  • Cost of inventory, operational expenses and inventory loss

  • Check the P&L on monthly basis and to review it with the G.M.

  • Prepare feasibility studies for new locations.

  • Prepare Monthly shops target.

  • Develop a plan to improve the operations at Retail stores in order to maximize profits and reduce loss.

  • Prepare sales analysis reports per categories per locations to share it with managers.


  • Motivate and encourage team members

  • Communicate with shop managers on daily basis to ensure a smooth work flow

  • Prepare the Monthly schedule and review the weekly schedule per shops.

  • Maintain customers complaints and resolve any conflict between the team at office & shops.

  • Regular visits to the shops, to ensure that all rules and regulations are implemented.

Human’s resources

  • Arrange to do first job interview, do the selection and fix appointment for second interview with the G.M.

  • Recruitment process and Integration of the staff

  • Follow on staff training and assessment with Managers

  • Posts job opportunities and contact recruitment agency if needed

  • Managing the employee’s sickness with the company doctor

  • Warning letter when needed with the company lawyer

  • Managing the employee’s attendance report of the company

  • Perform periodic assessment and evaluation for all retail team members. As well assessment and Evaluation for all the Operation Department team.


  • Expertise in networks and IT hardware & Software

  •  Navision software experience is a must

  • Good negotiation skills in IT’s equipment procurements

  • Experience in networking is a must

Job Requirements

  • Bachelor Degree from a reputable university

  • Relevant communication skills in Arabic, French and English

Has 6 to 8 years of experience Operations Management
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