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GENERAL INFORMATION 
 
Job Title: Agent Network Administration Coordinator  
Company: OMT s.a.l.   Job type: Other
Location: Lebanon   Date posted: Jan 10, 2019
Salary:   Employee type: Employee
 
JOB DURATION
 
Full-Time
 
EMPLOYMENT TYPE
 
Employee
 
DESCRIPTION
 
Job Elements:


  • Job Level : Intermediate

  • Unit: Agent Network

  • Department: Agent Network & Business Development

  • Working hours: Monday till Friday: from 08:30 a.m. till 05:30 p.m.

  • Job location: Head Office - Badaro, Beirut



Reporting to:


  • Deputy Agent Network & Business Development Manager



Scope:

The Agent Network Administration Coordinator is responsible for opening, following-up and maintaining OMT Agents locations across Lebanon by ensuring agents’ accounts comply with OMT & Western Union legal statutory legislations.  He/ She will ensure the opening of branded OMT locations including the setup of agents’ environment for a successful value and implementation of OMT services across the network. He/ She will follow-up constantly with team members and participate in assessing agents’ performance through analyzing data collected and ensuring refresher trainings are being done effectively.

Key Responsibilities:

- Carry-out OMT agent’s life cycle process in order to convert prospective clients into accounts by handling contract management, analyzing agents’ files & locations


  • Receive requests from clients or through Agent Network Field Representatives regarding opening new locations ensuring timely turn around

  • Review data & information submitted regarding prospect clients, interpret results and communicate feedback about opening new locations

  • Meet with newly assigned agents for contract signature & general orientation

  • Administer the implementation of new services &/or products across OMT Agent Network

  • Maintain and update the agent database (agreements, legal documents and agents’ information)

  • Administer OMT branded signs installation or removal by acquiring quotations



- Identify and recommend potential clients and participate in assessing agent network performance


  • Build, support and maintain positive business relations with existing and prospective OMT agents

  • Participate in setting sales target to OMT Agent Network and suspend agents who consistently fall short off their goals and objectives

  • Prepare reports on Agent business performance by type of service and follow-up on agents with low performance



- Follow up on the performance of Agent Network Representatives for evaluation; share the feedback with the manager


  • Assure agents’ periodic visits by Agent Network Representatives, distribution of materials and promotional items

  • Monitor the route plan of Agent Network Representatives through GPS and approve the transportation allowance

  • Manage surveys related to OMT Agent Network information (questionnaires, different check lists and reports)



- Conduct periodic Agents' site visits with Agent Network Representatives (1day/week)

- Submit monthly & yearly reports and measure performance and delivery results

- Perform any other duties related to his/her scope of work and competencies needed in order to meet the ongoing organizational needs. The Job Description is not intended to be all-inclusive

Job specifications:


  • Education:  Bachelor Degree in Business Administration, Public Administration or Supply Chain Management or equivalent

  • Experience: 2 to 4 years of experience in supply chain, public administration or point of sales management; previous leadership experience is a plus

  • Languages: Advanced in Arabic, Moderate in English written & spoken

  • Computer skills: Advanced  knowledge in Ms. Office especially in Excel

  • Physical Demands: The job operates in a professional office environment and requires using office equipment & technology tools 



Competencies:


  • Agent Enrollment Planning 

  • Legal Terms & Conditions 

  • Market Analysis & Information Gathering

  • Supplier Relationship Management  

  • Account Management   

  • Coordination Skills   

  • Self-Confidence    

  • Adaptability & Flexibility   

  • Influencing Skills   

  • Fostering Teamwork & Cooperation

  • Planning & Prioritization



Values we look for in you:


  • Integrity: contribute to maintaining the integrity of the organization, display high standards of ethical conduct and understand the impact of violating these standards on an organization, self, and others.

  • Respect: value the person independently from position, gender or race.

  • Customer Orientation: desire to identify and serve customers/clients, who may include the public, colleagues, partners, co-workers, peers and other organizations.  Focusing one’s efforts on discovering and meeting the needs of the customer/client needs. 

  • Results Orientation: the ability to focus on the desired result of one's own or one's unit's work, focusing effort on the goals with concern for surpassing a standard of excellence and striving for improvement.

  • Team Spirit: working co-operatively with diverse teams, work groups and across the organization to achieve group and organizational goals. This includes communicating effectively and collaboratively with others.



Company Description:

Founded in 1998, being Western Union accredited agent and holding the largest agent network in the country ‘over 900 locations’, OMT is the pioneer provider of financial services with a leading market position in Lebanon.

OMT is continuously growing its portfolio of services and this with always one goal, facilitating our client’s life by meeting the market needs and preserving the highest service quality. Today OMT offers a wide bundle of services ranging from money transfer to payment services in addition to business-to-business services.

Throughout the years, OMT has succeeded in establishing solid and trustful relations with its clients, partners and agents in Lebanon and across the globe. It has thus managed to strategically position its brand around important values such as Convenience, Quality and Human Bonds.
 
 
 
 
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