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GENERAL INFORMATION 
 
Job Title: Customer Service Representative  
Company: Mike Sport   Job type: Other
Location: Lebanon   Date posted: Jan 09, 2019
Salary:   Employee type: Employee
 
JOB DURATION
 
Full-Time
 
EMPLOYMENT TYPE
 
Employee
 
DESCRIPTION
 

  • Department: Costumer Service

  • Job Status: Full Timer

  • Working Hours: - Monday till Friday from 9:00   am till 6:00 pm & Saturdays from 9:00 am till 2:00 pm

  • Location: Warehouse  - Mar Roukoz



SCOPE OF THE JOB

The Customer Service Representative is responsible for identifying and attracting potential customers while providing highest level of customer service standards.

KEY RESPONSIBILITIES


  1. Identify customer's complaints by determining the cause of the problems and providing appropriate solutions in order to properly close the case within the agreed on time frame.

  2. Identify and assess clients’ needs in order to achieve high level of customer satisfaction.

  3. Build sustainable relationships of trust through open and interactive communication with our customers.

  4. Provide accurate, valid and complete information by using the right methods/tools.

  5. Ensure a proper documentation of all customers’ complaints and interactions.

  6. Follow communication procedures, guidelines and policies.

  7. Create and maintain loyalty cards, based on Mike Sport policy, for both employees and customers.

  8. Possess strong product knowledge, in order to respond to all customers inquires.

  9. Follow up closely with After Sales Maintenance team, on all repairing items.

  10. Perform customers’ customization requests in terms of printing, restringing, waxing, tailoring etc…

  11. Perform other duties that are aligned & related to the job scope.



JOB REQUIREMENTS


  • Education:  High School degree.

  • Experience:  0 to 1 year experience in customer service field.

  • Linguistic Skills: Advanced in written & spoken English and Arabic, French is a plus.

  • Computer Skills: Advanced knowledge in MS Office, Illustrator knowledge is a plus.


 
 
 
 
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