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GENERAL INFORMATION 
 
Job Title: Operations Manager  
Company: Confidential   Job type: Catering & Hospitality
Location: Lebanon   Date posted: May 15, 2018
Salary:   Employee type: Employee
 
JOB DURATION
 
Full-Time
 
EMPLOYMENT TYPE
 
Employee
 
DESCRIPTION
 

  • Responsible for ensuring and improving the performance, productivity, efficiency and profitability of the branches through the provision of effective methods and strategies.

  • Coordinate, manage and monitor the branches;

  • Managing food and beverage operations within budget and to the highest standards;

  • Review financial statements and data to improve profitability;

  • Prepare and control operational budgets and P&L;

  • Plan effective strategies for the financial well being of the company;

  • Formulate and implement departmental and organizational policies and procedures to maximize output;

  • Ensure that the Operations team is adhering to the quality and food safety standards;

  • Monitor adherence to rules, regulations and procedures;

  • Lead F&B team by training and appraising talented personnel;

  • Organize recruitment and placement/ transfers of required staff;

  • Delegate tasks and accountabilities to Restaurants Managers, Multi Unit

  • Managers while closely monitoring performance ;

  • Monitor, evaluate performance and implement improvements;

  • Manage customer support in coordination with subordinates and Customer Service Department;

  • Develop and implement strategic plans for operational activity in coordination with Upper Management ;

  • Identify customers needs and respond proactively to all of their concerns;

  • Establish targets, KPI’s, schedules, policies and procedures;

  • Perform other job related duties as assigned.



 
 
 
 
 
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