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GENERAL INFORMATION 
 
Job Title: Call Center Manager  
Company: kabab-ji   Job type: Catering & Hospitality
Location: Lebanon   Date posted: July 27, 2016
Salary: Negotiable   Employee type: Employee
 
JOB DURATION
 
Full-Time
 
EMPLOYMENT TYPE
 
Employee
 
DESCRIPTION
 
Applies all policies, procedures, standards, specifications, guidelines and training programs. Handles the most complex customer complaints and takes appropriate actions to keep the customer satisfied Preparing Call Center performance reports by collecting, analyzing, and summarizing data and trends.  Setting and meeting performance targets for speed, efficiency, sales and quality Meets call center financial objectives by estimating requirements Preparing an annual budget Achieves company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment. Conducts performance appraisals for Call Center Staff Fills in where needed to ensure guest service standards and efficient operations  
 
 
 
 
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