||Business Analysis & Support Specialist
||July 22, 2016
Unit: Business Analysis & Support
Working hours: 3 weekdays from 08:30 a.m. till 05:00 p.m. & 2 weekdays from 09:30 a.m. till 06:00 p.m.
Saturday from 8:30 a.m. till 1:00 p.m. with 1 Saturday off out of 2 Saturdays after completing the 3-month probation period successfully
Job location: Head Office - Badaro, Beirut
-Senior Business Analysis & Support Specialist
Scope: The Business Analysis & Support Specialist will be responsible for the analysis of systems’ components and applications aiming at maximizing OMT system efficiency and quality. He/ she will be gathering and analyzing functional/ non-functional business requirements from various Stakeholders, testing existing and new OMT applications while applying effective testing methodologies for quality assurance. In addition, he/ she will be supporting users (internal & external) on all system related matters in order to maintain and optimize quality of business solutions and operational activities across the company. Key Responsibilities:
Gather & analyze business requirements for projects related to OMT applications by applying techniques starting from initiation, planning, execution, control until completion
Analyze requirements gathered from different departments/customers and propose solutions accordingly
Handle requirements gathering sessions & prepare product/service specifications document
Evaluate & identify gaps in existing applications; propose solutions, changes, enhancements and upgrades
Ensure high quality performance of OMT new & existing applications/ systems by implementing advanced testing methodologies; communicate findings and solutions to concerned members
Ensure quality assurance tests on application releases by applying advanced testing methodologies using different test scenarios; set action plans & evaluate solutions
Evaluate & identify gaps on software functionalities by proposing solutions, implementing changes, enhancements and upgrades; ensure data transition to developers
Liaise with internal developers and external suppliers onsupport cases and applications gaps in order to solve issues faced in applications or systems
Ensure proper follow-up on support cases and progress status updates; document new requests & support cases
Coordinate continuously with internal developers and third parties in order to raise and follow-up on bugs found through testing
Store, retrieve and manipulate data for analysis of system capabilities and requirements
Provide training & support to end-users on applications/ systems usage
Review and ensure complete and appropriate documentation of any identified required changes and prior to operational acceptance of new or changed applications
Participate in research workshops in order to identify the latest trends in the business
Perform any other duties related to his/her scope of work and competencies needed in order to meet the ongoing organizational needs. The Job Description is not intended to be all-inclusive
Education: Bachelor Degree in Management Information System (MIS), Business Computing or Computer Science
Experience: 3 to 5 years of experience in quality assurance, analyzing business systems methodologies with high knowledge of all phases of software development including requirements analysis, design, coding, testing, debugging, implementation and support. Solid understanding of relational database design and querying concepts.
Linguistic Skills: Advanced in English written & spoken, moderate in Arabic, Basic in French
Computer Skills: Advanced level in SQL and knowledge in VB or PHP programming language
Physical Demands: The job operates in a professional office environment and requires using office equipment & technology tools
-Systems Analysis & Design
-ICT User Guide Documentation
-Supplier Relationship Management
-Business Systems Analysis Skills
-Creativity for Development
-Adaptability & Flexibility
-Planning & Prioritization
-Quality & Plans Monitoring
Values we look for in you:
Integrity: contribute to maintaining the integrity of the organization, display high standards of ethical conduct and understand the impact of violating these standards on an organization, self, and others.< > value the person independently from position, gender or race. Customer Orientation: desire to identify and serve customers/clients, who may include the public, colleagues, partners, co-workers, peers and other organizations. Focusing one’s efforts on discovering and meeting the needs of the customer/client needs.
Results Orientation: the ability to focus on the desired result of one's own or one's unit's work, focusing effort on the goals with concern for surpassing a standard of excellence and striving for improvement.
Team Spirit: working co-operatively with diverse teams, work groups and across the organization to achieve group and organizational goals. This includes communicating effectively and collaboratively with others.
Company Description: Founded in 1998, being Western Union accredited agent and holding the largest agent network in the country ‘over 900 locations’, OMT is the pioneer provider of financial services with a leading market position in Lebanon. OMT is continuously growing its portfolio of services and this with always one goal, facilitating our client’s life by meeting the market needs and preserving the highest service quality. Today OMT offers a wide bundle of services ranging from money transfer to payment services in addition to business-to-business services. Throughout the years, OMT has succeeded in establishing solid and trustful relations with its clients, partners and agents in Lebanon and across the globe. It has thus managed to strategically position its brand around important values such as Convenience, Quality and Human Bonds.