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GENERAL INFORMATION 
 
Job Title: Customer Service Agent  
Company: Gezairi Transport   Job type: Import & Export
Location: Lebanon   Date posted: July 16, 2016
Salary:   Employee type: Employee
 
JOB DURATION
 
Full-Time
 
EMPLOYMENT TYPE
 
Employee
 
DESCRIPTION
 
Business Activity: Express Delivery, Courier and Shipping Services

Location: Beirut, Lebanon

Job title: Customer Service Agent

Reports to: Operations Manager

Supervises: None

Overall purpose of the Job

Main Tasks:


  • Deal directly with customers either by phone, electronically or face to face in a professional and friendly manner

  • Deal with a variety of customer complaints (loss, damage, service failure….…etc)

  • Handle irate/upset customers who have experienced service failure/problems and address or propose resolutions to superiors

  • Use every opportunity to turn service inquiry calls into immediate business

  • Respond promptly to customer inquiries

  • Obtain and evaluate all relevant information to handle product and service inquiries

  • Provide customers with quotations, services offered and transit times

  • Advise customer on package status and open Trace whenever needed.

  • Conduct pro-active calls to improve customer satisfaction

  • To liaise with other Departments/Stations

  • Monitor and update traces in a timely manner

  • Assist in resolving UTL shipments 

  • Set up new customer accounts

  • Organize workflow to meet customer timeframes

  • Keep records of customer interactions and transactions

  • Record details of inquiries, complaints and consequent actions taken

  • Maintain customer databases

  • Communicate and coordinate with internal departments

  • Perform other duties as assigned or deemed necessary by the management 



 

Qualifications

Education: Bachelor in Business Administration – Marketing Emphasis

Minimum Experience: 3 years of sales experience in the field

Knowledge & Skills: Computer & Microsoft Office Literacy

                                       Bilingual (English is must)

 
 
 
 
 
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