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GENERAL INFORMATION 
 
Job Title: Junior Operational Systems Support Officer  
Company: OMT s.a.l.   Job type: Other
Location: Lebanon   Date posted: July 02, 2016
Salary:   Employee type: Employee
 
JOB DURATION
 
Full-Time
 
EMPLOYMENT TYPE
 
Employee
 
DESCRIPTION
 
Job Elements:



  • Employment status: Full Time


  • Department: Operations

  • Unit: Operational Systems Support

  • Working hours: Flexibility in working hours covering 48 hours per week ranging between Monday & Sunday from 8:30 a.m. till 9:00 p.m.[Saturday from 08:30 am till 06:00 pm / Sunday from 10:00 am till 6:00 pm]

  • Job location: Head Office - Badaro, Beirut



Reporting to:



  • Head of Operational Systems Support Unit



Scope:

The Junior Officer is responsible for providing high level support to OMT agents on transactions processing procedures and related applications. He/ She will investigate cases received and report to multiple departments and units in order to ensure efficient operational activities are running adequately

Key Responsibilities:



  • Participate in the accounts’ creation and suspension of OMT agents in a timely manner


  • Verify information received on new prospect agents; fill and submit needed template sheets to Head of Unit


  • Coordinate with concerned departments on setting up OMT agent’s environment


  • Create OMT agents’ users credentials; activate and link them to support function


  • Prepare and communicate memo on suspended location to all Head Office members


  • Handle operational support cases related to processing transactions or any case faced by agent on the system in order to maximize efficiency and maintain OMT Operations adequately


  • Recommend systems enhancement for existing applications & levels of security protection required in order to minimize error and fraud risks


  • Maintain and update all records related the agents' database

     

     


  • Perform regular follow up on internal & external pending requests with other departments, agents or service providers


  • Ensure Operational Systems Support unit's activities are correctly and timely reported to the concerned parties


  • Maintain OMT operational by monitoring and reporting improper agents' activities




  • Participate in implementing new services and applications; conduct the required testing scenarios & report any issue or deficiency


  • Perform any other duties related to his/her scope of work and competencies needed in order to meet the ongoing organizational needs. The Job Description is not intended to be all-inclusive



 

Job specifications:


  • Education: Bachelor Degree in Management Information Systems or Business Administration or equivalent

  • Experience:  1 to 3 years of experience in customer support preferable in professional services industry

  • Linguistic Skills: Moderate in English written & spoken, Moderate in Arabic

  • Computer Skills: Moderate knowledge in Ms. Office and familiar with the use of systems and applications

  • Physical Demands: The job operates in a professional office environment and requires using office equipment & technology tools

  • Competencies

    -User &/or Client Support Skills

    -Information Security

    -Transaction Service Operations

    -Adaptability & Flexibility

    -Effective Communication

    -Influencing Skills

    -Initiative

    -Organizational Skills

    -Dependability & Reliability

    -Coordination Skills

    -Creativity for Development

     


  • Values we look for in you:

    -Integrity: contribute to maintaining the integrity of the organization, display high standards of ethical conduct and understand the impact of violating these standards on an organization, self, and others.

    -Respect: value the person independently from position, gender or race

    -Customer Orientation: desire to identify and serve customers/clients, who may include the public, colleagues, partners, co-workers, peers and other organizations.  Focusing one’s efforts on discovering and meeting the needs of the customer/client needs. 

    -Results Orientation: the ability to focus on the desired result of one's own or one's unit's work, focusing effort on the goals with concern for surpassing a standard of excellence and striving for improvement.

    -Team Spirit: working co-operatively with diverse teams, work groups and across the organization to achieve group and organizational goals. This includes communicating effectively and collaboratively with others.



Company Description:

Founded in 1998, being Western Union accredited agent and holding the largest agent network in the country ‘over 900 locations’, OMT is the pioneer provider of financial services with a leading market position in Lebanon.

OMT is continuously growing its portfolio of services and this with always one goal, facilitating our client’s life by meeting the market needs and preserving the highest service quality. Today OMT offers a wide bundle of services ranging from money transfer to payment services in addition to business-to-business services.

Throughout the years, OMT has succeeded in establishing solid and trustful relations with its clients, partners and agents in Lebanon and across the globe. It has thus managed to strategically position its brand around important values such as Convenience, Quality and Human Bonds.
 
 
 
 
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